FAQs

WE REVIEW EVERY RETURN AND WILL ISSUE YOU A FULL REFUND IF YOUR ITEM WAS MISREPRESENTED.

SEE TERMS & CONDITIONS FOR A FULL DESCRIPTION.
How do I register for an account on Second Love Shoes marketplace?

To buy or list products for sale, (i) you must be a resident of Canada with a Canadian mailing address; and (ii) you will be required to register for an account. In order to register an account, you will be required to provide us with:

  • Your full legal name (as displayed on your government identification);
  • An email address (you will be required to verify your email address);
  • A mailing address; and
  • Valid telephone number
Can I buy or sell from outside of Canada?

Both the buyer and the seller must specify a Canadian shipping address to be associated with their account. We may deny the use of a PO Box and require someone to sign for deliveries.

Our fees

While listing goods for sale on the Second Love Marketplace is free, in the event an order is placed we charge a 18% fee, on the sale price of each order. Our fees are deducted from payments we receive from the buyer prior to us releasing the balance of the purchase price to the seller.

Shipping Fees

A standard $12 shipping fee will be applied to each order at checkout.

Refund Policy

Refunds will only be granted if (i) the goods sold and delivered do not conform with the description and images provided by the seller on the Second Love Marketplace; (ii) we reasonably conclude that the goods are inauthentic or otherwise violate the terms of this agreement or our policies; or (iii) the seller fails to ship the goods within five (5) calendar days of the order being placed. Otherwise, all sales are final. Shipping costs are not refundable.

IMPORTANT REFUND DEADLINE: To raise a complaint and commence the refund process, you must email us within seventy-two (72) hours of your goods being received or within seventy-two (72) hours following the expiration of the above five (5) day period, at returns@secondloveshoes.com. Your email must specify one or more of the above reasons in which you are requesting the refund.

If you purchase shoes which do not fit, or which you do not like, while we do not permit returns in such circumstances, if you wish to relist the same shoes within seventy-two (72) hours of their delivery to you, we offer a discounted service fee of five percent (5%) for you to list the shoes on the Second Love Marketplace to be sold to a new buyer.

For more information on refunds visit our Terms and Conditions.

After you recieve your order

If everything is okay with your order, we ask that you accept the order so that we can release your payment to the seller faster. Confirming your order is easy, simply reply to the shipping confirmation with the word “confirmed”. Buyers appreciate receiving their payment sooner and you will too when you decide to sell!

Please note that Second Love Shoes will automatically release payment to the seller even if the order is not confirmed after seventy-two (72) hours of delivery.

Authenticity Policy

If you purchased a pair of shoes from our market place that you believe to be inauthentic, simply open a complaint by sending pictures and detailed information to returns@secondloveshoes.com. We’ll reply with information on where to ship the shoes for further evaluation. If the shoes are deemed to be inauthentic, you will receive a full refund.

How do I sell on Second Love Shoes?

As a seller, you can create new listing and manage existing product listings on the Second Love Marketplace from within your account. In order to list shoes for sale, you will be required to upload:

  • Photos of your shoes;
  • An accurate description of the shoes and their current condition; and
  • Specify a list price.
How can I trust selling on Second Love Shoes?

When your item sells, we keep your payment secure until the sale is final. We send you a prepaid, preaddressed shipping label to put on your package. Both you and the buyer will receive an email with the tracking information to monitor the delivery. Once the sale is final, you receive your payment.

IMPORTANT TIP FOR SELLERS: To protect against buyers making fraudulent claims as to the condition of your goods, take a photo or video of the condition of the goods at the time of shipment and include timestamp either in the image (for example, by placing an object in the image with the current date on it) or in the image’s metadata.

For more information on selling check our Terms & conditions.

My shoes just sold! What do I do now?

Congratulations on your sale! When your item sells, we will send you a prepaid, pre-addressed shipping label. When you receive our shipping label, we recommend you print it out and ship your shoes as soon as possible.

Please note that if your sale remains unshipped by the 5th day, the buyer can cancel the order.

How do I get paid?

Sellers are paid via Interact E-transfer unless a request for a mailed cheque is made before the payment is released.

When do I get paid?

If no issues are reported, sellers usually receive payment 4 days after the order is delivered.